1. What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work, or work more efficiently, and to provide reporting information to the site owners. Similar technologies (local storage, session storage, web pixels) work in comparable ways and are covered by this policy.
2. How We Use Cookies
PIXADO uses cookies and similar technologies for two purposes:
- Essential cookies — required to deliver the Service (login, security, payments).
- Analytics cookies — help us understand how the Service is used so we can improve it.
We do not use third-party advertising or tracking cookies on this website.
3. Essential Cookies (Authentication)
These cookies are strictly necessary for the Service to function. They cannot be turned off without breaking core features (login, billing, etc.).
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
pixado_session
|
PIXADO (first-party) | Keeps you signed in across pages | Session / 30 days |
pixado_csrf
|
PIXADO (first-party) | Protects forms against cross-site request forgery | Session |
pixado_lang
|
PIXADO (first-party) | Stores your language preference | 1 year |
pixado_consent
|
PIXADO (first-party) | Records your cookie preferences | 1 year |
4. Payment Cookies (Stripe)
We use Stripe as our payment processor. When you visit a checkout page, Stripe places cookies on your device for fraud prevention and payment security. These cookies are essential for processing your subscription securely.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
__stripe_mid
|
Stripe (third-party) | Fraud prevention & risk scoring | 1 year |
__stripe_sid
|
Stripe (third-party) | Session-level fraud prevention | 30 minutes |
m
|
Stripe (third-party) | Identifies the device making the payment | 2 years |
Stripe's privacy practices are governed by their Privacy Policy .
5. Analytics Cookies (Google Analytics)
We use Google Analytics 4 to understand how visitors use our website (which pages they visit, how long they stay, where they come from). This helps us improve the product.
We have configured Google Analytics with IP anonymization enabled, no Google Signals, and no advertising features. We do not share this data with Google for ad targeting.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_ga
|
Google (third-party) | Distinguishes unique visitors | 2 years |
_ga_RRQKLX389P
|
Google (third-party) | Persists session state for our property | 2 years |
_gid
|
Google (third-party) | Distinguishes users (24h) | 24 hours |
Google's privacy practices are governed by their Privacy Policy . You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on .
6. Live Chat Cookies (Crisp)
Our live chat widget ( Crisp ) places small cookies to maintain conversation continuity if you close and reopen the chat.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
crisp-client/*
|
Crisp (third-party) | Persists chat session, identifies returning visitors | 6 months |
7. Managing Your Preferences
7.1 Browser Settings
You can configure your browser to refuse cookies or alert you when cookies are being sent. Refer to your browser's help section for instructions:
Note: blocking essential cookies will prevent you from logging in or completing payments.
7.2 PIXADO Cookie Banner
On your first visit, you can accept or reject analytics cookies via our cookie banner. You can revisit your choice anytime by clicking the "Cookie settings" link in our footer (or by clearing your browser cookies and reloading).
8. Do Not Track
We respect the Do Not Track (DNT) browser signal. If
DNT is enabled in your browser, we will not load Google Analytics
on your visit.
9. Changes to this Policy
We may update this Cookie Policy as our use of cookies evolves. Material changes will be notified via the website. The "Last updated" date at the top of this page reflects the latest revision.
10. Contact
Questions about cookies? Contact contact@pixado.ai.